Refunds and Cancellation

1. Summary

Vespio is a monthly subscription, priced in US dollars (USD). It runs month to month with no long contract. You can cancel at any time with 30 days notice. Setup is included in month one, so there is no separate setup fee.

2. How to cancel

You can cancel at any time. We need 30 days notice. To give notice, cancel from your dashboard or email [email protected] from the address on your account.

Your subscription ends at the close of the notice period, and you stay on the plan, and keep full access, until then. On request, you keep an export of what the system learned about your business.

3. Refunds

• We do not refund a month that has already started, or the notice period.
• Setup is included in month one. There is no separate setup fee, so there is nothing to refund at setup.
• If you are charged twice, or charged in error, we refund the charge in full within 10 business days.
• Refunds are made in USD to the payment method you used, which is the original card.

4. Founding pricing

A founding price is lost if you cancel. If you come back later, the regular price for your tier applies.

5. Disputes

If you think a charge is wrong, contact us first at [email protected]. We reply within 5 business days. A chargeback raised without contacting us first may lead to your account being suspended while it is resolved.

6. Changes

We may update this policy. The effective date at the top shows the current version. A change does not alter the terms of a month you have already paid for.

7. Contact

Vespio Limited, Unit B, 11/F, 23 Thomson Road, Wan Chai, Hong Kong. Email [email protected]. This policy is governed by Hong Kong law and forms part of the Terms of Service.